This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start You…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
