eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
