You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
