eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
