Intro to the Mailbox - Ticket View (video)

Spotlight on the Ticket View (video)

How to Read/Unread Tickets

What is a ticket?

eDesk Customer View: Get full insights into your customers

Marking as Important & Favouriting tickets

Exploring the ticket view

Troubleshooting: Why is my order not showing on the ticket?

Ticket sharing with third parties

Spotlight on the Mailbox View (video)

Managing ticket statuses

Troubleshooting: Ticket status changing automatically

Changing the ticket status and scheduling a message response

Troubleshooting: Template not showing on ticket

Responding to your customer