eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
