What is the AI Agent and how does it work?

Assigning tickets in eDesk

Exploring the ticket view

Ticket sharing with third parties

What is a ticket?

Managing ticket statuses

Spotlight on the Ticket View (video)

Troubleshooting: Ticket status changing automatically

Intro to the Mailbox - Ticket View (video)

Changing the ticket status and scheduling a message response

Troubleshooting: Why is my order not showing on the ticket?