Intro to the Mailbox - Ticket View (video)

Creating tickets (video)

Ticket sharing with third parties

Exploring the ticket view

What is a ticket?

Assigning tickets in eDesk

Managing ticket statuses

Spotlight on the Ticket View (video)

Troubleshooting: Ticket status changing automatically

Changing the ticket status and scheduling a message response

Troubleshooting: Why is my order not showing on the ticket?

Assigning tickets with Round Robin