It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
