Responding with Templates (video)

Intro to Templates (video)

Exploring the ticket view

Introducing AI Smart Reply: your Support team’s new best friend!

Chat Insights (including chatbots)

Spotlight on the Templates (video)

Responding with Snippets (video)

Common uses of Rule-Only Templates

Using Invoice Templates

Using Manual-Usage Templates in eDesk

Spotlight on Manual Usage Templates (video)

Using Out of Office Templates in eDesk

Spotlight on Auto-Reply Templates (video)

Respond faster with Snippets

Auto-Reply Templates: Set Customer Expectations & Protect SLAs