It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…
