Intro to Templates (video)

Responding with Snippets (video)

Responding with Templates (video)

Spotlight on the Templates (video)

Intro to Snippets (video)

Exploring the ticket view

Rule-Only Templates: Automate common replies using Message Rules

Common uses of Rule-Only Templates

Using Invoice Templates

Using Manual-Usage Templates in eDesk

Spotlight on Manual Usage Templates (video)

Using Out of Office Templates in eDesk

Spotlight on Auto-Reply Templates (video)

Respond faster with Snippets

Auto-Reply Templates: Set Customer Expectations & Protect SLAs