Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
