Using Tag Groups in eDesk
Using Tags in eDesk
Assigning tickets with Round Robin
Marking as Important & Favouriting tickets
Adding Tags on Aircall
The 5 step guide to setting up your eDesk Mailbox
Using Message Rules in eDesk
Search and Filters
Auto-responding during busy times
Fine-tune your customer care with eDesk's Report Extracts
Common uses of Rule-Only Templates
Tickets Insights
How to generate a token for the eDesk API
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