The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
