The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
