All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
