The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
Watch this video and find out how you and your Team can save time with eDesk through automation!
Create a Manual Usage Template to help your teams respond to customers quickly.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Mirakl is the leading marketplace platform provider, that powers some of the world's best know marketplaces. Connecting your Mirakl account…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve This help file will guide…
