This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
