This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
