This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
