Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
