Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by creating your own one-click responses and the magic…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Accelerate your response time by creating your own one-click responses, using customized AI templates and the magic button. This help…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Maximize the benefits of AI with eDesk’s intelligent Agent Assist and HandsFree features, which will suggest the perfect, personal responses…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
