Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
AI Assist are some of the AI features used when responding to customers. It includes Smart reply, Agent Assist and the composer and all these…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
