Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
