eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest in an expensive complicated phone solution.

This help file will guide you through the eDesk Talk pricing.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need to have eDesk Talk setup in your account. To find out how to do this, click here.

01 How is eDesk Talk priced?

You can find the latest information about eDesk Talk pricing on the eDesk pricing page.

eDesk Talk has two charges that users need to understand before they are onboard.

  1. A fixed monthly fee. This is a monthly line rental fee, which is charged at $10 per month. 

  2. A fee for minute bundles that begins at $29.

02 How do the minute bundles work?

There are four minute bundles. If you’re paying a line rental fee you will be automatically enrolled in the bottom 500 minute tier. Once you pass from one tier to the next you’ll automatically be billed for the next tier.

  • 500 minutes at $29
  • 1,000 minutes at $49 
  • 2,000 minutes at $79 
  • 3,000 minutes at $109 

03 Do I have to pay a line rental fee?

Yes, there is a monthly line rental fee of $10.  

04 Do I need to be on a particular pricing plan to avail of eDesk Talk?

No, eDesk Talk is available on all eDesk pricing plans.

05 How will I be billed for eDesk Talk

  • If you aren't on an annual plan for eDesk, you'll be billed for your eDesk Talk usage at the end of each month.
  • If you are on an annual plan for eDesk, you'll be billed annually for Add-ons such as eDesk Talk, instead of being billed each month.

Further Readings

To find out more about making and receiving phone calls with eDesk Talk, click here.

Interested in learning about eDesk Talk troubleshooting? Click here.