This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
