This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk's Chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your busy…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
