Intro to the Mailbox - Ticket View (video)

Spotlight on the Ticket View (video)

Exploring the ticket view

What is a ticket?

AI Agent FAQs

Troubleshooting: Why is my order not showing on the ticket?

Troubleshooting: Template not showing on ticket

How to add Order Notes and Returns Info

Ticket sharing with third parties

Managing ticket statuses

Spotlight on the Mailbox View (video)

Changing the ticket status and scheduling a message response

Troubleshooting: Ticket status changing automatically

eDesk Customer View: Get full insights into your customers

Adding Tags on Aircall