Troubleshooting: Why is my order not showing on the ticket?

Intro to the Mailbox - Ticket View (video)

Spotlight on the Ticket View (video)

Exploring the ticket view

Troubleshooting: Template not showing on ticket

How to add Order Notes and Returns Info

Ticket sharing with third parties

What is a ticket?

Managing ticket statuses

Troubleshooting: Ticket status changing automatically

eDesk Customer View: Get full insights into your customers

Adding Tags on Aircall

Spotlight on the Mailbox View (video)

Changing the ticket status and scheduling a message response

Adding Notes on Aircall