We're here to help

Notifications for Chat

To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…

AI powered summaries

Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…

Webinar: Message Rules (video)

In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.  

The Smart Inbox (video)

The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…

Intro to the Mailbox - Ticket View (video)

 eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!

Spotlight on the Ticket View (video)

In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.  

What's new in eDesk?

Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…

Reduce spam and system messages in your Mailbox

Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…

Notifications for Amazon cancellations

Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…

Chat Insights (including chatbots)

Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…

AI Sample Policies

When AI Assist or AI Automation is first enabled on your account, a Content hub with a Sample Policies library is added to your account. This…

Introduction to eDesk's chatbot

Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and we…

AI Assist features (with Profiles)

  AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI.  The 7 features…

Connecting Facebook with eDesk

Facebook is a popular way for customers to contact brands with pre and post-sales queries.  Connecting your Facebook Business Page will allow…

Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook