Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
When AI Assist or AI Automation is first enabled on your account, Training Content with a Sample Policies library is added to your account.…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Providing rich custom content in the Training Content is one of the ways to enable your AI to deliver top-tier care to your customers. This…
