Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
When AI Assist or AI Automation is first enabled on your account, a Content hub with a Sample Policies library is added to your account. This…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
