Adding an internal note

Intro to the Mailbox - Overview (video)

Intro to the Mailbox - Smart Inbox (video)

Leaving Internal Notes (video)

Spotlight on the Mailbox View (video)

Mentioning your teammates

Setting up your Mailbox for success! (video)

Customizing the display in your eDesk Mailbox

Intro to the Mailbox - Ticket View (video)

Configuring your eDesk Mailbox

Creating new tickets and external emails

Reduce spam and system messages in your Mailbox

Merging Tickets

eDesk Mailbox tour

Mail Forwarding using the same email address