Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
