Mentioning your teammates

Adding an internal note

Exploring the ticket view

Mentioning Agents (video)

Spotlight on the Mailbox View (video)

eDesk Mailbox tour

Leaving Internal Notes (video)

Configuring your eDesk Mailbox

Intro to the Mailbox - Overview (video)

Intro to the Mailbox - Ticket View (video)

The 5 step guide to setting up your eDesk Mailbox

Setting up your Mailbox for success! (video)

Customizing the display in your eDesk Mailbox

Reduce spam and system messages in your Mailbox

Spotlight on the Mailbox View and AI responses (video)