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Trialling eDesk? All your questions answered!

You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…

Demo Video: Never heard of eDesk? Start here!

In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.  

AI Automation

AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk:   via…

Trialing eDesk via Repricer

If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Product Demo: eDesk simplifies eCommerce Customer Support (video)

What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.   

Mobile App: eDesk Insights

We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights.  This help file…

Intro to the Mailbox - Ticket View (video)

 eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!

How do I cancel my subscription?

Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Subscription Plans

Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…

HandsFree in eDesk: Automate Your First Replies

HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…

Subscription Page

Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential.  This guide will walk you…

Deliver multi-language support with AI Translation

AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

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