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Troubleshooting: Finding which Magento version you're using

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Aftership with eDesk

Aftership is a Tracking Solution for eCommerce Businesses that provides effortless tracking and proactive delivery updates.  We understand…

Connecting Magento V1 with eDesk (Extension Integration)

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Magento V2 with eDesk (API Integration)

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them familiarise…

Connecting Woocommerce with eDesk

Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Demo Video: How to get started

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Mobile App: eDesk Insights

We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights.  This help file…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Switch over to the new eDesk 3.0

As part of our continued efforts to improve your experience of eDesk, we’ve redesigned the eDesk Mailbox and released powerful features to…

Product Demo: eDesk simplifies eCommerce Customer Support (video)

What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.  This video will show you how eDesk simplifies…

Product Demo: Benefits of using an eCommerce Help Desk (video)

What are the benefits of using an eCommerce help desk like eDesk? This video will guide you through why eDesk is the number one help desk…

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…

I've been added to an eDesk account. What do I do next?

Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…

The eDesk Add-Ons

eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience.  This…

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