VoloCommerce provides an ecommerce platform, a reporting platform and services for multichannel sellers to grow sales on marketplaces like Amazon, eBay and OnBuy, and web stores like Magento, Shopify and Volo.

Connecting your Volo Commerce account to eDesk will allow you to see all relevant order information inside the ticket (such as items purchased, customer details, shipping information) that are already stored in Volo's system.

All messages will continue to be delivered to your Volo Commerce account and it will also update when you send messages from eDesk.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Volo Commerce account. To find out how to create one, click here.

01 How do I connect Volo Commerce in eDesk?

  1. Go to the App Store and click the VoloCommerce tile in the Reporting category.
    The VoloCommerce tile in the App Store.
  2. The App Store page for VoloCommerce provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install VoloCommerce.
    Install App button
  3. Click Authorize eDesk to start the setup process. 

02 Connecting your VoloCommerce account

  1. First, you will need to select VoloCommerce in the Integrations screen.

  2. After that, you will need to enter your API Key, API Username and API Password.

  3. When this is done, press Save Changes.

04 Where do I see data from VoloCommerce in eDesk?

When your VoloCommerce account is successfully connected to eDesk and there is already an order, you will be able to see all the extra VoloCommerce data related to that order on the right hand side of the ticket (such as items purchased, customer details, shipping information).

Further Readings

If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.