The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
eDesk is the only customer support help desk built exclusively for eCommerce.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Discover the brand-new Etsy integration, learn about the Order notes, Returns info and check out the many new improvements we made! In our…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Customer support in one place, not all over the place! Get started with eDesk now!
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
