Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
