Deleting Tickets

Snoozing tickets

Merging Tickets

Assigning tickets in eDesk

Customizing the display in your eDesk Mailbox

Marking as Important & Favouriting tickets

Managing ticket statuses

How to Read/Unread Tickets

Search and Filters

Creating new tickets and external emails

Smart Inbox

Deleting Users

Tickets Insights

Creating tickets (video)

Resolving Tickets (video)