Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
