eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
