eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
