Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
