Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
