Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
