Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Auto-responding to messages containing keywords

Auto-responding during busy times

Auto-responding to common queries

Spotlight on Auto-Reply Templates (video)

Rule-Only Templates: Automate common replies using Message Rules

Exploring the ticket view

AI Agent FAQs

Creating an Agent profile

AI Automation

Connecting Reverb to eDesk

Automate your "Where is my order" responses with tracking code mapping