Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

AI Assist features (with Profiles)

Chat Insights (including chatbots)

Connecting Kaufland with eDesk

Rule-Only Templates: Automate common replies using Message Rules

Auto-responding to common queries

Automate your "Where is my order" responses with tracking code mapping