In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
