In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
