In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
