Spotlight on Auto-Reply Templates (video)

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Responding to your customer

Smart Inbox

AI Assist features (with Profiles)

Respond faster with Snippets

Chat Insights (including chatbots)

Changing the ticket status and scheduling a message response

Introducing AI Smart Reply (with Profiles)

Auto-translation for Live Chat

Introducing AI Smart Reply: your Support team’s new best friend!

Troubleshooting: Why is my reply not sending in eDesk?

Spotlight on the Templates (video)

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Intro to Templates (video)