Spotlight on Auto-Reply Templates (video)

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Introducing AI Smart Reply (with Profiles)

Introducing AI Smart Reply: your Support team’s new best friend!

Auto-translation for Live Chat

Troubleshooting: Why is my reply not sending in eDesk?

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Spotlight on the Templates (video)

Intro to Templates (video)

Auto-responding during busy times

Auto-responding to common queries

Auto-responding to messages containing keywords

Deliver multi-language support with AI Translation

Automate your "Where is my order" responses with tracking code mapping

AI Assist features