Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Auto-responding to messages containing keywords

Spotlight on Auto-Reply Templates (video)

Auto-responding during busy times

Auto-responding to common queries

Responding to your customer

Rule-Only Templates: Automate common replies using Message Rules

Exploring the ticket view

Introducing AI Smart Reply (with Profiles)

Troubleshooting: Why is my reply not sending in eDesk?

Introducing AI Smart Reply: your Support team’s new best friend!

Auto-translation for Live Chat

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Spotlight on the Templates (video)

Intro to Templates (video)