Spotlight on Auto-Reply Templates (video)

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

AI Agent FAQs

Creating an Agent profile

AI Assist features (with Profiles)

What information should you give your AI Agents?

Introducing AI Smart Reply (with Profiles)

Auto-translation for Live Chat

Troubleshooting: Why is my reply not sending in eDesk?

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Spotlight on the Templates (video)

Intro to Templates (video)

Auto-responding during busy times