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Role permissions

Restricting user permissions for eBay cases

Reviewing Amazon MWS Permissions

Assigning tickets in eDesk

Ticket sharing with third parties

The Live dashboard: A real-time view of your account

Adding limited access Read-only users to your account

Assigning tickets with Round Robin

Examining key nodes

Auto-responding during busy times

Troubleshooting: eBay connection

Managing your team’s permissions using roles

Tell your AI Agent how to auto-reply by providing it with Procedures

Creating new custom roles to manage user permissions