When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
