AI Assist features (with Profiles)

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

Migrating from 360dialog WhatsApp Integration to the new WhatsApp Integration

Connecting Kaufland with eDesk

Chat Insights (including chatbots)

Add Channel: Aircall (video)

Using Aircall in eDesk

Adding Tags on Aircall

Adding Notes on Aircall

Connecting Aircall with eDesk

Making and Receiving calls on Aircall

The eDesk Onboarding Guide

Add Channel: eBay (video)

Connecting your channels to eDesk Feedback