This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
