This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Linnworks is an Inventory Management software that helps e-commerce sellers grow their business. eDesk’s Linnworks app allows you to view…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
