Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
