Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
