Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
