Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
