If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
