If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
