Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
