By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
Customer support in one place, not all over the place! Get started with eDesk now!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
