Managing your team’s permissions using roles
Role permissions
Assigning tickets with Round Robin
Intro to Message Rules (video)
Creating new custom roles to manage user permissions
Connecting Magento V1 with eDesk (API)
The Live dashboard: A real-time view of your account
Building a powerful collaborative workspace! (video)
Adding Users
Troubleshooting: Missing screens in eDesk
Managing Users
Marking as Important & Favouriting tickets
Connecting TikTok Shop with eDesk
Adding limited access Read-only users to your account
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