All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Discover the brand-new Feedback Overview screen, learn new tricks on the eDesk Home page and check out the many new improvements we made! In…
Create a Manual Usage Template to help your teams respond to customers quickly.
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Magento is a popular e-commerce platform allowing you to create an online store and sell products. Connecting your Magento account will…
