All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Magento is a popular e-commerce platform allowing you to create an online store and sell products. Connecting your Magento account will…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
