The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
AI Insights gives you a clear view of how the AI features are performing. With these dashboards, you can measure time saved using AI assist and…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
