You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
