In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
