eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
