eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
