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Adding new users

Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…

Custom Fields

With custom fields, you can link additional information to a customer query 01 Creating a Custom Field Select your avatar in the top…

✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

Installing eDesk Chat and Contact forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…

How eDesk’s Chat works for your customers and your team

Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.

Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This guide outlines…

Search and Filters

Find tickets using search and filters These options can be found in the top nav 01 Search Here you can type in any keywords related to…

Amazon

Connecting Amazon to eDesk will allow your messages and order details to flow into eDesk. All messages will continue to be delivered to your…

Tags

Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…

Enterprise Reports

View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…

ⓘ Website Contact Forms

Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk 01 Form…

Amazon Setup

So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…

Trialing eDesk via Repricer

So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…

Connecting Walmart to eDesk

Connecting Walmart to eDesk allows your business to manage all Walmart orders, emails, and notifications from eDesk.  

How the eDesk Knowledge Base works

What is the Knowledge Base? The Knowledge Base allows you to publish a library of reliable help articles to your website that enables your…

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