Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
