Automate your Report extracts

Channel Reports

Fine-tune your customer care with eDesk's Report Extracts

Exploring the ticket view

Subscription Plans

Setting Service Level Agreement (SLA) Targets

Tickets Insights

Chats Insights

Agent Insights

Spotlight on the eDesk Insights (video)

Search Filter Download

Role permissions

Using Customer Satisfaction Survey (CSAT)

Getting started with the API

Using Tags in eDesk