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Templates

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

Tags

Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…

Mailbox Dashboard

View ticket stats within the Mailbox Dashboard of eDesk  Here you will find the definition of some available statistics  Overview Tickets

✚ AI Templates

Accelerate your response time by creating your own one-click responses, using customized AI templates and the magic button. 01 What are customizable…

Enterprise Reports

View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…

Channel Dashboard

The channel dashboard is a marketplace specific dashboard that shows useful information relevant to that marketplace It currently supports Amazon,…

Tag Groups & Tags

Tags are a great way to organize the Mailbox, giving your customer support process more structure. Tag groups allow you to sort Tags, making…

Managing your team’s permissions using roles

Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure.  All of your eDesk…

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs. 

Linking ChannelEngine to eDesk

Link your ChannelEngine account with eDesk to access your channel’s order data with a single click and create smart workflows around this data. How…

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