This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
