This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
