Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
