Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
