Setting up your Company details
Managing Users
Configuring your eDesk Mailbox
Role permissions
Managing your team’s permissions using roles
Delivery Configurations
Using Aircall in eDesk
Making and Receiving calls on Aircall
Configuring your eBay channel settings
How to set up a Company SLA
Mark Waiting tickets as Resolved after a certain amount of time
Creating signatures
Using Customer Satisfaction Survey (CSAT)
Setting Service Level Agreement (SLA) Targets
Speak with one of our agents or email us.