You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
