You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
