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Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.  

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Connecting ChannelAdvisor with eDesk

ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces.  Connecting…

Introduction to eDesk's chatbot

Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Product Demo: eDesk simplifies eCommerce Customer Support (video)

What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.   

Transforming your responses to customers with AI Composer

eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…

Add Channel: Aircall (video)

In this video, we will demonstrate how you can easily link your Aircall account to eDesk.

Webinar: Message Rules (video)

In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.  

Using Auto-Translation to support international markets

eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…

Auto-translation for Live Chat

eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…

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