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Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.  

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Introduction to eDesk's chatbot

Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Connecting ChannelAdvisor with eDesk

ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces.  Connecting…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Product Demo: eDesk simplifies eCommerce Customer Support (video)

What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.   

Intro to the Mailbox - Overview (video)

 eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox. 

Transforming your responses to customers with AI Composer

eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…

The 5 step guide to setting up your eDesk Mailbox

Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…

Creating a chatbot using our Chatbot template

eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…

Enable WhatsApp Chat through your eDesk Live Chat Widget

eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…

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